State Farm® Insurance Agent Michael Tauzel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melanie Grosso
September 26, 2024
5
out of
5
rating by Melanie Grosso
"I recently switched to State Farm after a move cross country and was looking for a more affordable rate. The onboarding process was not only smooth but everyone was extremely knowledgeable, helpful, and most importantly, kind. Two months after switching, I was in an extremely traumatic car accident and my vehicle ended up being totaled. From the moment I filed my claim to the end of receiving my settlement, I felt supported the entire time. There was always someone available to answer my call and provide me with so much help. I truly felt appreciated, valued, and was treating like a real human and not just another claim number. I was shocked to the level of humanity each agent exuded and how concerned they were about my well being. I was always asked how I was feeling and how I was doing before getting into the nuts and bolts of my claim. I rarely write reviews but this one was more than deserved."
We responded:
" Hello Melanie. Thank you for sharing your experience! We’re sorry to hear about your accident, but we're glad our team was able to support you throughout the process. Your kind words about our knowledgeable and caring staff mean a lot to us. If you ever need anything else, please don't hesitate to reach out! Thank you, Michael "
Brent Shryock
September 19, 2024
5
out of
5
rating by Brent Shryock
"Rachel is great! Her follow up and communication is top notch. She will not disappoint. Bundled everything and saved me a lot of money over my prior carriers. If you are shopping for insurance, do yourself a favor and give Rachel a chance to earn your business."
We responded:
"Thank you so much for your five-star review! We're thrilled to hear that Rachel's follow-up and communication exceeded your expectations. It’s great to know that she helped you save money by combining everything. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! -Michael "
Matt King
August 21, 2024
2
out of
5
rating by Matt King
"They deal in the 1990s. Not sure why I had to call to cancel my policy but did so after I also had to wait for a call for a requested quote. No requested quote until I cancelled. Two weeks to get my refund for the policy. Generally rude whenever I had to call and the one nice lady said she'd call me with where my refund was, never called. Come to find out, my refund was sent via check? Lol, y'all gotta catch up with the times. It's 2024, we chat, we deal in electronic money"
Carol Moore
July 30, 2024
5
out of
5
rating by Carol Moore
"Alway a great agent and staff, especially, Lindsey."
We responded:
"Thank you, Carol, for your kind words! I'm thrilled you've had consistent pleasant experiences with us, especially Lindsey. If you have any questions, please let us know! I appreciate you and Jim! Michael"
Linda Holfinger
June 20, 2024
5
out of
5
rating by Linda Holfinger
"I have been with State Farm for over 20 years. People say they can get better pricing and I check from time to time. No one has really ever been able get me a better deal. I recently needed some questions answered and Jessica Hanson was outstanding! Over a period of a couple of days she answered my questions and suggested what to do. I followed those suggestions and that created more questions. She not only answered all my questions but gave me info. that I didn't know was available to me not only in the insurance world but also out in the world to help me with my situation. I am very grateful!"
We responded:
"Thank you so much for taking the time to leave such a glowing review for Alaine! We are thrilled to hear that you had a fantastic experience and that Alaine was able to meet and exceed your expectations. Alaine is truly dedicated to providing exceptional service, and it’s wonderful to see her hard work and commitment recognized. Your kind words not only motivate her but also inspire our entire team to continue delivering the best service possible. If there is anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future."
Sandy Funcich
June 18, 2024
5
out of
5
rating by Sandy Funcich
"I can’t thank Jessica and Alaine enough for all your help in working with me on my homeowner's policy. You guys are the best! ❤️"
We responded:
"Thank you for your kind words! We’re thrilled to hear that Jessica and Alaine were able to help you with your homeowner's policy. Your appreciation means a lot to us. If you need anything else, please don’t hesitate to reach out. Thanks again for your support! -Michael "
Ali Shalom
May 2, 2024
1
out of
5
rating by Ali Shalom
"Would not recommend this office! Stay away. There are many other good and honest agents."
We responded:
"Hello Ali. Thank you for your feedback. I am sorry to hear that your had an experience did not meet your expectations, as we aim to provide trustworthy and reliable service. I appreciate the opportunity to discuss your concerns further. As I do not see you as a client and have no contact information, I do ask that you please contact me at (904) 425-4100 at your earliest convenience so I can better understand your situation. I am committed to making sure that each customer is satisfied with our service and hope to resolve this issue for you promptly. - Michael"
Christopher Schweikart
February 27, 2024
5
out of
5
rating by Christopher Schweikart
"Michael Tauzel's team has been more than helpful in setting up my wife and I with home and auto insurance. I personally have been working with Rachel Mikson, and she gone above and beyond to take care of us as we navigate all the nuances associated with obtaining insurance in Florida. 5 stars, highly recommend this team."
We responded:
"Thank you for sharing your feedback! I’m thrilled to hear that my team, and particularly Rachel, has provided such exceptional service in setting up your home and auto insurance. Your 5-star recommendation is greatly appreciated, and we're here to assist you whenever you need us. – Michael "
SVDH
December 24, 2023
5
out of
5
rating by SVDH
"Rachel was by far the nicest person to work with after calling several other companies. She was not only happy to answer all my questions, but actively worked with me to structure policies for best coverage at best price. And she did not gut coverage like others did to try be the lowest cost. In fact, she advised increases in certain areas and yet still saved us money switching to State Farm. She was very responsive in helping my daughter meet a deadline for her first home closing, as well as saving her money on her car insurance switch. Then patiently worked on my husband's, mine, and my mother's policies. Very knowledgeable and client focused, highly recommend Rachel and this agency. Feedback to State Farm (not Rachel or this agencies doing): the minimum coverage for home contents was too high, it should be client choice. Also the mandatory coverage to pay for a place to stay if home is not liveable, is unnecessary cost for someone having many family options. Also should be client choice to take or not. But everything else, and there was a lot, was good. Best is, that it was still lowest cost and State Farm still covers Florida - thankfully."
We responded:
"Thank you so much for your kind words and detailed feedback. We’re thrilled to hear that Rachel provided you with excellent service and was able to assist with all your insurance needs, like home and auto. We pride ourselves on our knowledgeable and client-focused staff, so it's wonderful to hear that you had such a positive experience. Sincerely, Michael Tauzel "
Renzo Tucci
December 21, 2023
5
out of
5
rating by Renzo Tucci
"Rachel has been great to work with. We, as consumers, are always looking for the best price and expect great customer service. Well Rachel did both of these. She was able to get my car insurance down plus my very high home owners insurance came down as well. And the customer service?? Rachel is top notch because of two things; returning phone calls promptly and her emails are very detailed always answering my questions. Thanks Rachel!"
We responded:
"Thank you for the fantastic review, Renzo! Rachel is delighted to have helped you get great prices and deliver top-notch customer service. We're committed to meeting your needs and making sure you’re worry-free. If you ever have more questions or need assistance in the future, we’re just a call away! - Michael"
Mason King
October 17, 2023
5
out of
5
rating by Mason King
"Amazing help and service from local State Farm agents"
We responded:
"Mason, we’re very glad to hear that you had an amazing experience with our State Farm office! We take great pride in providing top-notch help and service. Your kind words motivate us to continue delivering great assistance and support. Thanks for choosing us and please let us know if you have any questions! - Michael"
Lisa Nerone Pomeroy
August 21, 2023
5
out of
5
rating by Lisa Nerone Pomeroy
"Rachel is professional,courteous, and very attentive to our needs. She is always looking out for our best interest and genuinely cares about our concerns. It is very comforting to know she is always there for us. I will continue to recommend her and this agency to all my friends and family. Thank you Rachel for all you do for us."
We responded:
"Your generous feedback brightened our day, Lisa! I’m glad that Rachel's professionalism, courtesy, and unwavering attention to your needs truly shine through. We're thrilled that Rachel's commitment to your interests and genuine concern for your concerns have created such a comforting experience. Your continued recommendations mean the world to us, and we're grateful for your choice in our agency. A heartfelt thank you for recognizing Rachel's efforts – we're here to always support you! - Michael"
Isabel Ramos
August 8, 2023
1
out of
5
rating by Isabel Ramos
"This office used to be great until I decided to add my husbands vehicle to my plan. This office has misspelt my name and my listed insured's names multiple times and sent incorrect cards to my house. This office has also added 7 other vehicles that are not mine onto my policy due to their lack of attention to detail. This office is extremally disorganized and when they promise you a call back they don't call you back until the last minute and with attitude. State farm is great as a whole however not this office."
Barbara Durrant
July 26, 2023
5
out of
5
rating by Barbara Durrant
"I have been with Mike Tauzel's office for at least 20 years now. I will never go to another agency! He and his staff are very personable and professional. I know I am in good hands and they will take care of anything that is needed. They have all of my auto and homeowner's policies. I have had a couple of claims with them over the years and they have made those very stressful situations easy to deal with."
We responded:
"Thank you so much, Barbara, for this amazing 5-star review! We are thrilled to have been able to help you for the past 20 years with your auto and homeowner’s policies. We value you as a customer and look forward to continuing to work together! -Michael Tauzel"
Denisa Rekic
July 20, 2023
5
out of
5
rating by Denisa Rekic
"Alaine is a rock star to work with, this agency is truly lucky to have her! She's now helped me with at least 4 different policies and is very knowledgable, prompt, proactive, and helpful in ensuring a smooth process for her clients. She's even gone above & beyond in assisting us with a policy change with our mortgage provider. Thanks Alaine, appreciate all of your help and your guidance along the way."
We responded:
"Thanks so much, Denisa, for the fantastic 5-star review. Our State Farm team loves hearing from our Good Neighbors and is lucky to have you as a customer! Alaine is a rock star and is so dedicated to providing our customers with outstanding service. We want the insurance process to be seamless for our neighbors. We appreciate your support. Please don’t hesitate to reach out with any questions or concerns.- Michael Tauzel "
Geoff Polk
July 19, 2023
5
out of
5
rating by Geoff Polk
"Appreciate all the help from Rachel!"
We responded:
"Thanks, Geoff, for the 5-star review and your kind words for our team member, Rachel! She’s a wonderful addition to our State Farm team and goes above and beyond for our neighbors. We look forward to assisting you again soon. -Michael Tauzel "
A C
July 15, 2023
5
out of
5
rating by A C
"I have been with Mike Tauzel since he took over from Larry Browning. His office staff have been nothing less than 100% helpful. 1994 and counting!"
We responded:
"Thank you for being a loyal customer and your kind words. We appreciate the 5-star review and hearing your feedback. It’s been great serving you and your family over the years, and we look forward to what’s to come. -Michael Tauzel "
Tammy Curtis
July 15, 2023
5
out of
5
rating by Tammy Curtis
"Julie Regueiro was awesome to deal with. My daughter bought a new car and she went above and beyond to assist with updating our policy. Thank you."
We responded:
"Thanks, Tammy, for the 5-star review. Our State Farm team is happy to assist! We take pride in providing you with excellent service. We want to make sure your plans are up to date. Thanks for choosing us for your auto insurance and for all your support. We’re excited to assist you in the future. -Michael Tauzel "
PATRICK SOARES
July 14, 2023
5
out of
5
rating by PATRICK SOARES
"Rachel Mikson, Accounts Manager is an exceptional person. She is always attentive and helpful. She goes out of her way to accomplish her goal. I have been with other insurance companies and never experienced the kindness and concern that she has."
We responded:
"Thank you, Patrick, for the wonderful 5-star review. Your feedback goes a long way. Our Account Manager, Rachel, goes above and beyond for our customers, and we’re so grateful to have her on our team. We strive to provide outstanding customer service. Thank you for being a loyal customer, and we look forward to serving you again soon. Michael Tauzel "
Peter Strandes
July 13, 2023
5
out of
5
rating by Peter Strandes
"Rachel was not only extremely knowledgeable, but professional and courteous. She was able to save me money by combining my Home and Auto Insurance, making it a no brainer to leave USAA after 39 years. Many thanks and I have already provided a referral for the same package."
We responded:
"Hi Peter, I’m so glad that Rachel was able to help you with your home and auto insurance. I will pass on your kind words to her. Thank you so much for the amazing 5-star review and for providing a referral! Very appreciated! -Michael"
Philip O'Shea
July 12, 2023
5
out of
5
rating by Philip O'Shea
"Rachel Mikson has been very professional and a pleasure to work with!"
We responded:
"Thank you, Philip, for your awesome 5-star review. Our local State Farm team appreciates your feedback. Rachel is a wonderful addition to our team, and we’re happy you could work with her. Our team strives to go above and beyond for our Good Neighbors. We’re excited to assist you again soon. Michael Tauzel "
Karl Klassen
July 12, 2023
5
out of
5
rating by Karl Klassen
"The place is great and easy to talk to.. Alaine did a great job saving me money and they are professionals..Call them"
We responded:
"Thanks, Karl, for your kind words. We love hearing from our Good Neighbors and appreciate the 5-star review and feedback. Our State Farm office aims to make the insurance process as simple as possible for you. Our team member Alaine is great at what she does and cares about her customers. Don’t hesitate to reach out with any questions or concerns. Michael Tauzel "
JJ PASS
July 12, 2023
5
out of
5
rating by JJ PASS
"Alaine was terrific. Informative, friendly, and responsive. Ensured I had the specific coverage I wanted at very reasonable cost. Highly recommend."
We responded:
"Thank you, JJ, for the fantastic 5-star review. Your feedback means a lot, and we appreciate your shoutout to Alaine, a very dedicated Good Neighbor. Our State Farm office aims to create a friendly environment for our customers. We want the insurance process to be seamless and for you to walk away feeling confident with your decisions. Michael Tauzel State Farm wants to help determine the right coverage for you. We are excited to help you soon. Michael Tauzel "
Joel Garcia
July 12, 2023
5
out of
5
rating by Joel Garcia
"Great staff, I highly recommend."
We responded:
"Thanks so much, Joel, for your great 5-star review. We appreciate your feedback. Our State Farm team is made up of caring and dedicated Good Neighbors who aim to provide excellent customer service daily. We’re excited to help you again soon. Michael Tauzel "
Jamaree Isekeije
July 5, 2023
1
out of
5
rating by Jamaree Isekeije
"Mr. Tauzel is one of the most disrespectful people I have ever talked to. I usually don’t leave reviews but his inability to just do his job and getting upset when I call him out on it is the reason I canceled my policy."
We responded:
"Hi Jamaree, as per my call to you after your review posted you agreed that you and I have never spoken to one another and that you communicated via text with my office. I reviewed the text transcript and see we resolved your request in a timely and complete manner. However, I’m sorry to hear that you feel we did not provide you with a good experience. We value all feedback regarding our agency. Please give our office a call at (904) 425-4100 and we would be happy to discuss your concerns in more detail and resolve this issue. - Michael"