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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

ralph gomez

May 23, 2023

1  out of  5 rating by ralph gomez
"Horribly rude. I called their office to ask for a quote for renters insurance. Alaina was the most rude person I have ever spoken to on the phone. She was condescending, completely rude and actually yelled at me! I switched offices immediately"

Desiree Harris

May 1, 2023

1  out of  5 rating by Desiree Harris
"Poor experience. l have been a loyal state farm customer for several years. I recently moved from KY to FL looking to transfer over my policy and I am met with attitude. If you don't like you job just say that."

Frank Kugel

February 10, 2023

5  out of  5 rating by Frank Kugel
"I am beyond grateful for the exceptional service and support I have received from my new State Farm agent, Michael Tauzel, and his team members Alaine and Anna. The process of transferring my auto policy from Wisconsin to Florida was made seamless and stress-free thanks to their outstanding efforts and attention to detail. Alaine and Anna went above and beyond to ensure that I was informed and confident throughout the entire process, consistently over-communicating and answering all of my questions. As a soon-to-be first-time homeowner, I was nervous about securing homeowners insurance, but Michael and his team were there to guide me every step of the way. They were patient, knowledgeable, and always available to answer my questions. Their expertise and commitment to providing exceptional customer service has been truly invaluable, and I feel confident knowing that I am in good hands with State Farm. They have made the process of transitioning to a new state and becoming a soon-to-be homeowner a truly positive and enjoyable experience. I would highly recommend State Farm and the team at Michael Tauzel's office to anyone in need of insurance services. Thank you, State Farm, for all that you do!"

Bryan Ward

January 18, 2023

5  out of  5 rating by Bryan Ward
"I switched my auto and homeowner's insurance policies from Progressive a few days ago and have to say the customer service is the best. I have been dealing with Rachael; not only did she help me to understand my coverage, but she also got me better coverage at a lower cost. I highly recommend State Farm."

Jesus A. Sanchez Rodriguez

November 3, 2022

5  out of  5 rating by Jesus A. Sanchez Rodriguez
"Awesome service, for my personal experience I can get service in English but for my wife to understand better and not have any space for any doubt I like her to be serviced in Spanish and for that matter is Ana she took care of our insurance policy and explained everything in every detail and even with life examples. 100% recommended. First expierence with Statefarm and so far so good. If you know you are a great driver you should try the beacon service it would save you some money on your policy."

Elaine von Goetz

October 21, 2022

5  out of  5 rating by Elaine von Goetz
"Alaine Queen is positively the best insurance agent I have ever had. She is great whether she is responding to an email or answering a callback. She is quick and accurate and always makes you feel good after any interaction. Jake from State Farm has nothing on her!!! Lol"

Deborah Roseberry

July 18, 2021

5  out of  5 rating by Deborah Roseberry
"My new State Agents...real people working in a real office! So refreshing! No more on-line insurance companies."

Megan Lambert

June 26, 2021

5  out of  5 rating by Megan Lambert
"Switched our insurance to Michael when we moved here. Our account management Alaine is great and super helpful. Definitely easy to deal with and never a bad interaction or communication."

Rhino Pro Floors

March 24, 2021

5  out of  5 rating by Rhino Pro Floors
"Been my agent since I can remember. He and his staff are top notch."

Tommy Jenkins

February 25, 2021

5  out of  5 rating by Tommy Jenkins
"Mike Tauzell State farm is the best agent that I've ever had I have been with State farm for 40 years his office staff is very nice and attentive to all your needs. Alaine is a true asset to Mike's Tauzel office she rocks"

Michelle Green

December 28, 2020

5  out of  5 rating by Michelle Green
"Great agent and staff"

Mary Lowe

November 12, 2020

5  out of  5 rating by Mary Lowe
"Excellent customer service! Tonya is a wonderful ins agent!!!!!!"

Autumn McDonald

September 2, 2020

5  out of  5 rating by Autumn McDonald
"Alaine Queen is amazing! She has been so helpful with my insurance documents."


July 26, 2020

5  out of  5 rating by A A
"I always work with Alaine who is absolutely outstanding. She is always personable, while still being to the point. Her help has allowed for smooth transitions between family plans, assisting with the process when my grandmother could no longer drive and needed to be taken off the plan, and giving excellent insurance advice when purchasing a new vehicle. She is wonderful, and this State Farm Office is one of the very best."

Mary Chandler

July 14, 2020

5  out of  5 rating by Mary Chandler
"The employees are awesome and being referred by a customer makes it even more awesome!!!! Plus they are local."

Cheryl Daniels

January 8, 2020

5  out of  5 rating by Cheryl Daniels
"Received so much support from this staff with State Farm after an accident with another driver. I was lead through the process. Very impressive"

Renee Garrett

December 6, 2019

5  out of  5 rating by Renee Garrett
"Excellent service. Very detailed explanations in every aspect of what you are being insured for and why it is important to have this. Customer service was prompt and poignant. I would certainly recommend."


November 30, 2019

5  out of  5 rating by J
"The Staff are warm, helpful and just lovely people that live up to the State farm Jingle of being there like a good neighbor!"

Kevin Gaul

April 17, 2019

5  out of  5 rating by Kevin Gaul
"The people at this office are the difference. They are committed, knowledgeable, and a pleasure to deal with. For example, with a nearly-imminent hurricane impact approaching my agent took the time to call me proactively and review my coverage. Truly exceptional!"

Mo Ali

March 28, 2019

3  out of  5 rating by Mo Ali
"Always the most expensive quotes that i can get!"

Guy Morrison

January 21, 2019

5  out of  5 rating by Guy Morrison
"Great people to work with, they get it done..."

Alisha Moore

April 30, 2018

5  out of  5 rating by Alisha Moore
"Mike's office is incredible. Mike has an open door policy and goes above and beyond for his customers. He is quite personable and always has a smile on his face. His office runs smoothly and the account managers are extremely welcoming, knowledgeable and eager to help when asked. If you're looking for a quote or moving to his area you must call or visit his office."

Kevin Hanley

October 20, 2017

5  out of  5 rating by Kevin Hanley
"Mike has been wonderful to work with over the years. Alaine and the team are absolutely extraordinary!"


September 16, 2017

5  out of  5 rating by Selena
"Alaine Queen seriously is the best agent I've ever dealt with! She is so nice, understanding, honest, and has been VERY helpful with my transition to Florida with car and renters insurance. I seriously always feel she has my best interest! See her she rocks!'"

Michael Green

August 23, 2017

5  out of  5 rating by Michael Green
"Good people"